- Norwegian Cruise Line sales supervisors instructed employees to minimize the risks of the coronavirus and in some cases misinform prospective clients to protect bookings throughout the break out, according to a Miami New Times report
- ” The Coronavirus can just endure in cold temperature levels, so the Caribbean is a great choice for your next cruise,” one of the deceptive talking points shared with the sales staff said, according to the report.
- The US State Department has advised individuals with underlying health conditions to avoid cruise ships.
As the travel industry has struggled during the coronavirus outbreak, Norwegian Cruise Line supervisors instructed workers to utilize misleading talking points about the risks of the illness to protect bookings, according to a Miami New Times report
The unique coronavirus has impacted organisations around the globe, but the travel industry is expected to be among the hardest-hit economically.
The New Times said leaked emails showed that a Norwegian senior sales manager motivated sales staff members to respond to consumers who voiced apprehension or issues about the outbreak with misleading ready reactions.
The script prompted clients to book as quickly as possible with Norwegian because need is surging and prices might skyrocket, the report stated– but throughout the cruise market, the reverse has actually been observed.
The US State Department has advised individuals with underlying health conditions to avoid cruise ships. And cruise business have reportedly seen less booking s as their stocks have actually plunged.
Discussions in company meetings minimized the severity of the break out, one Norwegian worker told the New Times, and a number of the written reactions for clients contained deceptive and unconfirmed information.
” The Coronavirus can just endure in cold temperatures, so the Caribbean is a wonderful option for your next cruise,” among the talking points read, according to the report.
” Researchers and medical professionals have actually confirmed that the warm weather condition of the spring will be the end of the Coronavirus,” the next said.
Another stated, according to the New Times, that the coronavirus “can not reside in the remarkably warm and tropical temperature levels that your cruise will be sailing to.”
According to the Centers for Illness Control and Avoidance, the influenza and the common cold continue year-round in the US, though fall and winter season are the worst months. While influenza season usually ends in spring since of warmer temperature levels and greater humidity, the report stated, “ scientists and medical specialists have actually said they do not understand enough about the brand-new coronavirus to state how it will react to warmer temperature levels“
The Norwegian staff member who consulted with the New Times said the company was pressing to boost reservations and could fire or put on performance plans those who don’t meet sales quotas.
Norwegian Cruise Line did not react to Business Insider’s request for remark.
The White Home has gone over methods to help the having a hard time cruise and airline company markets in the middle of the break out, but it’s unclear what relief they ‘d see.