A cruise ship business supposedly told its sales personnel to utilize deceptive talking points about the coronavirus to convince individuals to book a trip

  • Norwegian Cruise Line sales supervisors instructed employees to minimize the risks of the coronavirus and in some cases misinform prospective clients to protect bookings throughout the break out, according to a Miami New Times report
  • ” The Coronavirus can just endure in cold temperature levels, so the Caribbean is a great choice for your next cruise,” one of the deceptive talking points shared with the sales staff said, according to the report.
  • The US State Department has advised individuals with underlying health conditions to avoid cruise ships.

    As the travel industry has struggled during the coronavirus outbreak, Norwegian Cruise Line supervisors instructed workers to utilize misleading talking points about the risks of the illness to protect bookings, according to a Miami New Times report

    The unique coronavirus has impacted organisations around the globe, but the travel industry is expected to be among the hardest-hit economically.

    The New Times said leaked emails showed that a Norwegian senior sales manager motivated sales staff members to respond to consumers who voiced apprehension or issues about the outbreak with misleading ready reactions.

    The script prompted clients to book as quickly as possible with Norwegian because need is surging and prices might skyrocket, the report stated– but throughout the cruise market, the reverse has actually been observed.

    The US State Department has advised individuals with underlying health conditions to avoid cruise ships. And cruise business have reportedly seen less booking s as their stocks have actually plunged.

    Discussions in company meetings minimized the severity of the break out, one Norwegian worker told the New Times, and a number of the written reactions for clients contained deceptive and unconfirmed information.

    ” The Coronavirus can just endure in cold temperatures, so the Caribbean is a wonderful option for your next cruise,” among the talking points read, according to the report.

    ” Researchers and medical professionals have actually confirmed that the warm weather condition of the spring will be the end of the Coronavirus,” the next said.

    Another stated, according to the New Times, that the coronavirus “can not reside in the remarkably warm and tropical temperature levels that your cruise will be sailing to.”

    According to the Centers for Illness Control and Avoidance, the influenza and the common cold continue year-round in the US, though fall and winter season are the worst months. While influenza season usually ends in spring since of warmer temperature levels and greater humidity, the report stated, “ scientists and medical specialists have actually said they do not understand enough about the brand-new coronavirus to state how it will react to warmer temperature levels

    The Norwegian staff member who consulted with the New Times said the company was pressing to boost reservations and could fire or put on performance plans those who don’t meet sales quotas.

    Norwegian Cruise Line did not react to Business Insider’s request for remark.

    The White Home has gone over methods to help the having a hard time cruise and airline company markets in the middle of the break out, but it’s unclear what relief they ‘d see.

    Check out the full report over at the Miami New Times

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10 cruise ships that are still at sea as the coronavirus shuts down the cruise industry

Cunard Line's Queen Mary 2.

Cunard Line’s Queen Mary 2.

James D. Morgan/Getty Images

  • Earlier this month, much of the cruise industry canceled all cruises until mid-April at the earliest.

  • But some ships are still at sea.

  • Many of those ships have not experienced coronavirus outbreaks, but there is at least one major exception.

  • Do you work in the cruise industry? Do you have an opinion on how your company or the industry as a whole has handled the coronavirus? Email this reporter at mmatousek@businessinsider.com.

  • Visit Business Insider’s homepage for more stories.

The novel coronavirus has put much of the cruise industry on hold after many cruise lines announced earlier this month that they would cancel most cruises until mid-April at the earliest. But some ships will remain at sea in the coming days and weeks as they finish their itineraries.

Many of those ships have avoided the coronavirus outbreaks experienced by the Diamond Princess, Grand Princess, and Costa Luminosa, though at least one, Holland America Line’s MS Zaandam, has seen dozens of passengers get sick.

A representative for the Cruise Lines International Association (CLIA), a trade association for the cruise industry, said 3.6% of the 277 ships operated by its member cruise lines had not yet completed their itineraries, as of Monday. Nine of the 10 ships on this list are owned by CLIA-member cruise lines (the Columbus is the sole exception), but the CLIA representative did not specify if there were any ships not mentioned in this story that are still at sea.

These 10 cruise ships are still at sea as the industry deals with the fallout from the coronavirus.

Do you work in the cruise industry? Do you have an opinion on how your company or the industry as a whole has handled the coronavirus? Email this reporter at mmatousek@businessinsider.com.

MS Zaandam

Holland America Line's MS Zaandam.

Holland America Line’s MS Zaandam.

Sergi Reboredo/VW PICS/Universal Images Group via Getty Images

Cruise line: Holland America Line

After receiving permission to pass through the Panama Canal, the MS Zaandam’s final destination is still being worked out, Holland America told Business Insider. At least two people on the ship have tested positive for COVID-19, and 189 and crew members have reported flu-like symptoms. Four passengers have died.

MS Rotterdam

Holland America Line's MS Rotterdam.

Holland America Line’s MS Rotterdam.

LUIS ACOSTA/AFP via Getty Images

Cruise line: Holland America Line

Holland America has moved passengers who have not shown signs of illness from the MS Zaandam to the MS Rotterdam to ease the workload on the Zaandam’s reduced staff. That process ended on Sunday, Holland America said, and the Rotterdam will sail with the Zaandam until they’re able to dock.


P&O Cruises' Arcadia.

P&O Cruises’ Arcadia.

P&O Cruises

Cruise line: P&O Cruises

The Arcadia is expected to arrive in Southampton, England on April 12, a P&O Cruises representative said. No cases of COVID-19 have been reported among the ship’s passengers and crew members.

Coral Princess

Princess Cruises' Coral Princess.

Princess Cruises’ Coral Princess.

Princess Cruises

Cruise line: Princess Cruises

After some passengers left the Coral Princess on March 19, the remaining passengers will begin disembarking around Saturday in Fort Lauderdale, Florida, Princess Cruises said on March 30. 

“There remains no known risk of COVID-19 onboard,” the company said.

Pacific Princess

Princess Cruises' Pacific Princess.

Princess Cruises’ Pacific Princess.

Princess Cruises

Cruise line: Princess Cruises

Some passengers on the Pacific Princess left the ship March 23, but 115 did not due to medical concerns not related to COVID-19, Princess said on March 27. The remaining passengers will stay on the ship until it arrives in Los Angeles in mid-April.

Queen Mary 2

Cunard Line's Queen Mary 2.

Cunard Line’s Queen Mary 2.

James D. Morgan/Getty Images

Cruise line: Cunard Line

After a significant majority of its passengers left the ship in mid-March, the Queen Mary 2 is heading to Southampton, England a Cunard Line representative said. There are now 264 passengers on board.

MSC Magnifica

MSC Cruises' MSC Magnifica.

MSC Cruises’ MSC Magnifica.

MSC Cruises

Cruise line: MSC Cruises

After stopping in Australia, the MSC Magnifica is heading to Europe, an MSC Cruises representative said. None of the ship’s passengers or crew members are sick, the representative added.


Cruise & Maritime Voyages' Columbus.

Cruise & Maritime Voyages’ Columbus.

Cruise & Maritime Voyages

Cruise line: Cruise & Maritime Voyages

After exchanging its passengers from Australia and New Zealand for the British passengers on Cruise & Maritime Voyages’ Vasco da Gama ship, the Columbus is sailing to Tilbury, with a scheduled arrival of April 13, CNN reported. No one on either ship has tested positive for COVID-19, according to CNN.

Cruise & Maritime Voyages did not immediately respond to a request for comment.

Hanseatic Nature

Hapag-Lloyd Cruises' Hanseatic Nature.

Hapag-Lloyd Cruises’ Hanseatic Nature.

Hapag-Lloyd Cruises

Cruise line: Hapag-Lloyd Cruises

The Hanseatic Nature’s guests have left the ship, though crew members are still on board as it heads from Central America to Hamburg, Germany, for a scheduled April 15 arrival, a Hapag-Lloyd Cruises representative said.

MS Europa

Hapag-Lloyd Cruises' MS Europa.

Hapag-Lloyd Cruises’ MS Europa.

Hapag-Lloyd Cruises

Cruise line: Hapag-Lloyd Cruises

The Europa’s passengers have also disembarked, leaving only crew members on board, the Hapag-Lloyd Cruises representative said. The ship is now sailing to Barbados and is scheduled to arrive on April 3.

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Navy Health Center Ship Sailing to New York City Harbor, Cuomo States

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Royal Caribbean, Celebrity Cruises implement temperature checks as coronavirus fears spread

Cruise lines continue to grapple with the effects of the novel coronavirus, implementing travel advisories and screening procedures (including temperature checks) to comply with the latest guidelines from the Centers for Disease Control and Prevention, World Health Organization and the Cruise Lines International Association.

This comes as more than 3,500 people are stuck on board Princess Cruises’ Grand Princess off the coast of California; the ship awaits coronavirus test results.

Officials ordered the ship to stay at bay until testing is concluded after a 71-year-old man died from coronavirus after sailing on the ship’s previous voyage. 

Princess released an updated health advisory on Tuesday, which included information on travel restrictions and medical screenings as well as recommendations to wash hands often and to avoid close contact with those who have a respiratory illness. 

Here’s a look at protocols the major cruise lines are adopting:

Royal Caribbean

Royal Caribbean will perform mandatory and specialized health screenings on these passengers:

  • Anyone who says they are feeling unwell or exhibit flu-like symptoms

  • Anyone who was traveled from, to or through Japan or Thailand the past 15 days

  • Guests uncertain about contact with those who have traveled from, to or through mainland China, Hong Kong, Macau, Iran, South Korea, Japan, Thailand, and Italy the past 15 days

All guest will have their temperatures taken. Guests presenting with a fever or low pulse will not be allowed to board. Any guest denied boarding as a result of these and other travel restrictions will receive full refunds.

“We have rigorous medical protocols in place to help passengers and crew members who feel unwell while sailing,” according to Royal Caribbean‘s latest health advisory. “Our protocols include professional medical treatment; quarantine of unwell individuals from the general ship population; and intensified ship cleaning, air filtration, and sanitization procedures.”

Celebrity Cruises

The cruise line will be checking every guest, crew member and visitor’s temperature with digital, non-touch scanner on embarkation day before boarding ships. Those with temperatures above 100.4 degrees Farenheit, or 38 degrees Celsius, will be sent for a secondary health screening along with their travel companions. Celebrity will give guests unable to board due to these results a refund in the form of a cruise credit.

Enhanced screenings will be performed on the same people as listed above by Royal Caribbean. 

“Additional restrictions may be imposed based on local circumstances,” Celebrity Cruises’ advisory also reads. “For example, certain countries may deny visas or prohibit entry based on travel history or nationality.”

Carnival Cruise Line

Carnival will not allow guests to sail if they have been to or traveled through China, Hong Kong, Macau, Iran, South Korea or a location under isolation measures from government health authorities in the last two weeks. For example, Italian regions of Lombardy and Veneto are under CDC travel restrictions. Guests also won’t be able to sail if they have been in contact with someone suspected of having the coronavirus.

If this applies to guests, they are encouraged to call Carnival at 1-800-CARNIVAL as soon as possible to discuss before traveling for the embarkation.

Guests who visited Japan, Singapore, Taiwan, Thailand, Vietnam or the Lombardy and Veneto regions of Italy in the 14 days before embarkation will be subject to a medical screening that includes having their temperature checked. They will also need to show travel documentation.

“Some destinations on your itinerary may restrict or deny entry to ships carrying any person with symptoms of influenza and illness even if the symptoms do not meet the criteria set by world health experts including CDC and WHO,” according to Carnival’s advisory.

All guests are subject to “standard pre-boarding health reporting” upon check-in, though additional pre-cruise and in-terminal screenings and questionnaires will also be given. This includes pre-boarding medical evaluations; the guidelines also apply to crew, who are subject to additional screening.

Anyone who shows symptoms of the flu or an upper respiratory infection with a fever may be placed in isolation.

Carnival adds: “While you might see a few guests wearing masks, that is their choice, and it’s important to remember that culturally, some travelers wear masks as a routine matter. If you see a crew member wearing a mask, it is directly related to a task they are performing and it is an authorized piece of safety equipment.”

Oceania Cruises

Oceania announced a new “Traveler’s Assurance” booking policy, effective immediately, for existing and new bookings made by April 30 for any trips departing between March 10 and Sept. 30, the cruise line said in a release Friday.

The cruise line said travelers “can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar.” Oceania said guests can cancel up to 48 hours before their cruise departs and will receive a 100% credit for the cruise fare paid toward a future cruise.

The company added that up until the day of sailing, passengers can also take advantage of any applicable public promotion that gives them a better price or amenities.

“In today’s current environment of ever-changing world events, travelers are seeking peace of mind when booking a vacation,” said Bob Binder, Oceania Cruises’ president and chief executive officer.

The latest: Grand Princess cruise passengers, crew await coronavirus test results: What we know

This article originally appeared on USA TODAY: Coronavirus: Royal Caribbean, more cruises add temperature checks

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An Open Source Shipboard Computer System

We’re not sure the number of you out there own a boat large enough to get its own integrated computer network, however it does not actually matter. Even if you can’t use this project personally, it’s difficult not to be impressed with the work [mgrouch] has taken into the “Bareboat Necessities” task From the building of the hardware to the extraordinary documents, there’s plenty that even landlubbers can gain from this task.

In its completely recognized kind, the onboard computer system includes a number of elements that work together to offer a wealth of valuable info to the operator.

Inside the Boat Computer module

What [mgrouch] calls the “Boat Computer system” consists of a Raspberry Pi 4, a dAISy AIS receiver, an RTL-SDR, a GPS receiver, serial adapters, and the myriad of wires required to get them all speaking with each other inside a weatherproof enclosure. As you may anticipate, this includes running all the connections through leak-proof panel installs.

Combined with a suite of open source software application tools, the “Boat Computer system” can interfacing with NMEA sensors and hardware, get weather information directly from NOAA satellites, track ships, and of course plot your current position on a digital chart. The computer system itself is developed to stay securely listed below deck, while the operator communicates with it through an Argonaut M7 waterproofed HDMI touch screen located in the cockpit.

For some people, that might be enough. For those who want to do big, [mgrouch] even more details the “Boat Gateway” gadget. This system contains an LTE-equipped WiFi router running OpenWrt and all the external antennas required to turn the boat into a drifting hotspot. Naturally it also has RJ45 jacks to link as much as the other components of the onboard system, and it even includes an M5Stack Core with LAN module so it can show a choose subset of sensing unit readings and navigational data.

If you wish to do something comparable on a a little smaller scale, we have actually seen sailing computers that pushed all the information to a wearable display or even a repurposed eReader

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Carnival Uses Credits to Encourage Guests to Keep Sailing

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Why Shipping Stocks Are Sailing Higher Today

Click here for The Motley Fool’s resources on Coronavirus and the market.

Euronav, DHT, Frontline, Scorpio Tankers, and Nordic American rebound from the other day’s sell-off.

What took place

Euronav ( NYSE: EURN) DHT Holdings ( NYSE: DHT) Frontline Ltd ( NYSE: FRO) Scorpio Tankers ( NYSE: STNG) Nordic American Tankers ( NYSE: NAT)

These are simply a few of the oil tanker carrier stocks that are rebounding this early morning together with a just-as-widespread rebound in the fortunes of oil manufacturer stocks today, after Monday’s market sell-off

But if you ask me, this is type of the reverse of the response one would anticipate.

Oil tanker foredeck

Image source: Getty Images.

So what

I suggest, think of it. Saudi Arabia cut costs on its crude oil by $6, $7, even $8 a barrel the other day Oil markets without delay broke down, with costs on Brent crude toppling more than 25%in between Friday’s close and Monday’s open. Oil got … a great deal less expensive, and while that’s bad news for companies that produce oil, if there’s something bargain hunters know, it’s that when things get cheaper, you buy more of them.

And that means oil shippers need to ship more of them.

And hence oil carriers must profit more from those lower oil rates.

Now what

Today oil costs are rebounding. The expense of a barrel of Brent is up 6%from yesterday, back above the $36 level. WTI crude is selling for more than $33 More costly oil, it appears to me, would really be type of problem for business– and stocks– associated with shipping oil, since it will temper demand for the product.

Here’s a theory: Yesterday it kind of looked as if the world were ending– and it definitely looked that method to anybody who owned an oil stock, as concerns installed that oil would get so inexpensive they ‘d go out of organisation. Of course, if that did take place, those oil companies that disappeared wouldn’t be shipping any oil any longer, and that would be bad news for oil shippers.

Maybe what we’re seeing today is investors in oil tanker operators breathing a sigh of relief. Maybe, if oil costs decrease– however not too much — that’s actually the Goldilocks scenario that oil tanker investors ought to be wishing for.

Rich Smith has no position in any of the stocks mentioned. The Motley Fool has no position in any of the stocks mentioned. The Motley Fool has a disclosure policy.

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These underwater robots make cargo ship hulls so smooth that it reduces emissions

Cargo ships are huge polluters—in 2015, as they traveled the ocean delivering everything from smartphones to bananas, they emitted more than 200 million metric tons of CO2, roughly as much as the entire country of Vietnam. Unlike cars, which can easily be replaced with electric versions, ships are harder to decarbonize. But a relatively simple intervention from a new type of underwater robot can help significantly shrink emissions.

The robot, called the HullSkater, addresses one problem—as a ship travels through the ocean, a “biofilm” of algae and other microorganisms attaches to the sides of the vessel. That seemingly small change means that the ship uses more energy to move. “As the layer gets thicker and thicker, you get more and more drag or friction against the water when the ship is sailing,” says Hans Peter Havdal, a general manager at the Sweden-based technology consulting company Semcon, which partnered with a marine coating company called Jotun to design the new robot. The robot has been tested on ships globally and is coming to market now.

[Image: Semcon]

When the ship stops at a port for loading, the remotely controlled robot can travel over the hull, cleaning it with a motorized brush. Previously, cleaning happened much less frequently. “In the past, you had to bring the ship to a dock for cleaning and potentially for repainting,” Havdal says. “If you carry the HullSkater on board, you can launch this cleaning device while you’re waiting for the ship to be loaded. You can maintain the hull, clean it, and hence reduce the fuel consumption.”

Over five years, a single ship using the robot will be able to cut 22,000 metric tons of CO2 emissions—12.5% of its total emissions. (For comparison, that quantity of emissions is equivalent to burning 24 million pounds of coal.) The technology has a side benefit of reducing the spread of invasive aquatic species from port to port.

As the shipping industry looks for other ways to reduce emissions—with an industry-wide goal to cut greenhouse gas emissions in half by 2050, and the industry leader Maersk pledging to completely eliminate them—it may turn to hydrogen-powered ships. One recent report that looked at routes across the Pacific found that almost all trips could run on hydrogen if 5% of cargo space was used to store hydrogen fuel, or if each ship made an additional stop to refuel. If the industry makes that change, the robot could be a useful way to make it possible to carry less hydrogen. “Even if you have hydrogen or electric power, you still want to be energy efficient,” says Havdal.

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Cruising Into a Storm: 2020 Sales Forecasts Grow Even Leaner

By on March 25, 2020

Everything seemed hunky dory after the New Year’s celebrations covered up and all the party hats and disposable beverage cups were swept from the floor.

The impact of COVID-19 on U.S. vehicle sales is far from set in stone, however the best-guess photo is becoming clearer. Clearer, and even worse for the market.

Previously this month, Morgan Stanley expert Adam Jonas foresaw a 9-percent drop in U.S. sales, equating into 15.5 million deals. In 2015 saw 17.1 million new cars roll off lots. LMC Automotive was more conservative, anticipating a more modest 3-percent drop to roughly 16.5 million units. Worldwide, the company said, new vehicles sales would fall 4 percent.

Elsewhere, RBC Capital markets forecasted the big sales increase seen in 2015 at Tesla would invert itself, with general sales falling â $ ” in spite of the intro of the Design Y crossover. Ford will publish a full-year loss, it included, with General Motors burning through $3.5 billion â $” which’s after consuming a couple billion during last fall’s UAW strike.

Liquidity levels are strong within the industry, something that will assist OEMs weather the storm. Some automakers, most significantly Ford and GM, have actually tapped line of credit to strengthen their financial position.

As the pandemic grows in the West, forecasts that were already pared back from start-of-the-year crystal ball sessions are getting further hairstyles. Wednesday early morning brought the current:

LMC is coming out w/ our revised projection & we will be at 14.2 mn systems in the United States for 2020, w/ more risk of 1-1.5 mn systems. At this phase, we do not see going as low as2009 Global outlook will be out later today with the significant cut in the outlook going beyond 12 mn units.

— Jeff Schuster (@jwschust) March 25, 2020

At the height of the recession, U.S. automobile sales dropped, falling to 10.4 million for calendar year 2009.

Even if the U.S. economy is resumed for business come Easter, that doesn’t indicate long lineups outside the dealer. Lessees at the end of their term will require new wheels, sure, however task and health uncertainty, coupled with an extremely infectious viral break out that will not disappear the minute shop lights come on, will definitely affect costs habits.

[Image: Joerg Huettenhoelscher/Shutterstock]

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